IA Summit Closing Plenary

I’m about as proud of this talk as I am of anything I’ve done in recent memory. I hope you’ll read and/or listen to it.


The full transcript and audio track, thanks to UIE, is available on the IA Summit website.

Transcript for IA Summit Closing Plenary


The slides (and the audio as well) are on Slideshare.


References I tweeted out during the talk.

The Sunday comic “Closer Than We Think” ran from 1958-63, via @paleofuture:

A disturbing trend in UX books, from @a2slbailey: no mention of information architecture.

Two photos of St. Peter’s Square: one taken two years before the iPhone was released, and one today.

Where no UX professional has gone before: Developer experience and the UX of APIs.

Application programming Interfaces (APIs) are the life blood of the modern web.

Why I don’t wireframe much, from @Cennydd:

How do you communicate a complex content model? You use wireframes. (And a spreadsheet.)!searchin/contentstrategy/wireframe/contentstrategy/la9UTEW84AE/Tc824ZEKvEIJ

You care about structured content for multi-channel publishing, buy Content Everywhere by @sara_ann_marie.

Content strategists AND designers are our friends, but Edward Tufte is right about IA:

Apparently user-centered design isn’t all it’s cracked up to be.

The most obvious, ubiquitous, important realities are the ones that are the hardest to see and talk about.

If you’re considering graduate school, check out the MFA in Interaction Design at the School of Visual Arts:

We need to change business, not become it, said @Cennydd at IA Summit 2011.

Maxing out on technical skills doesn’t get you as far as developing soft skills.

Competent jerks, lovable fools, and the formation of social networks, from Harvard Business Review:

It’s the reward system, stupid. On the folly of rewarding A while hoping for B:

Cognitive empathy means you can see someone’s perspective. Compassion means you’re moved to help.

We’ve a long way to go in developing empathy towards our clients, says @Mike_FTW in a video you must watch:

Here’s how we work. Somebody calls up with a project; we do some stuff; and the money follows.

We killed our supply chain for new digital talent.


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  1. Pingback: Karen McGrane podcast interview: adapting to change through compassion | lucid plot

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