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Articles By Karen

  1. The Alternative is Nothing

    The history of technology innovation is the history of disruption. New technologies become available and disrupt the market for more-established, higher-end products. We’re witnessing one of the latest waves of technological disruption, as mobile devices put access to the internet in the hands of people who previously never had that power. Read more

  2. The Rise of the Mobile-Only User

    Mobile-only users need the same information as other customers. Don't try to guess which subset of content a “mobile” user needs—you're going to guess wrong. Read more

  3. Going mobile

    Once upon a time, I didn't know anything about mobile and thought I should keep it that way. Turns out that was a window into greater compassion for all the clients I work with who struggle to keep up with the latest trends in web design. Read more


    How should content management tools guide content creators to focus on meaning and structure? What’s the right amount of control over presentation and styling in the CMS? Read more

  5. Explaining Water to Fish

    Seems like user-centered design just isn’t all it’s cracked up to be. Read more

  6. Career advice

    The best career advice I've ever been given is to figure out what makes you like your work, and then make sure you get to do that. Read more

  7. Give a crap. Don’t give a fuck.

    How do you know if you’re doing a good job? There’s always an external way to measure quality—being prepared, attending to the details, listening to the collective wisdom about what it means to do good work. Give a crap about the little things, and you’re good. Read more

  8. Your job is going to suck

    Your job is going to suck. Not all the time, of course. But some of the time. You’re going to do things you don’t like, sometimes. You’re going to do things you don’t love, most of the time. Read more

  9. Windows on the Web

    You have five minutes while waiting for a friend to meet you for lunch, so you find yourself shopping for a new pair of shoes. When your friend arrives, you put the phone away, but leave the web page open to help you remember what you found when you get home. Read more

  10. Doing UX

    Too often, when designers get hired to “do UX“ they have to convince entrenched parts of the organization that UX is a real job. Change will only happen once we have leaders that set the standard. Read more

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