Karen McGrane

User experience professional, content strategist, information architect, interaction designer.

What is Interaction Design History?

The IBM Naval Ordnance Research Calculator

Image Credit: Columbia University Computing History

Learning more about computing history is a sort of professional hobby of mine; I have a fetish for pictures of old mainframes and this research lets me indulge my proclivities. When I tell people in the user experience field about my studies the most common response I hear is “I don’t know anything about the history of computers.”

I think that’s sad. Practitioners in other design disciplines—architecture, graphic design, fashion—would be expected to have some grounding in historical movements and trends. But most people have no formal education in interaction design, and so they’ve never learned the roots of the discipline. I taught a short course in IxD history in the MFA program in Interaction Design at SVA, and I hope that the students in the program know enough now to at least recognize key people and events when they come up, even if their introduction was a whirlwind 5-week tour.

The interesting question, to me, is how you separate interaction design history from the broader scope of computing history in general. User experience people gravitate toward the history of hypertext and the graphical user interface, direct manipulation and the mouse, the work done at Xerox PARC and Apple. In many people’s minds, that era marks the dividing line between the “us” of the design community and the “them” of computer scientists, because it’s the point at which it became possible to draw a separation between the work that was done to serve the needs of the machine, and the work that was done solely to meet the needs of the user.

I’m fascinated by the earlier history of punchcards and mainframes, green screen CRTs and command line interfaces, precisely because that process of shaping the machine to think and talk more like we do was more formative and more raw. And while many (if not most) of the decisions that went into the design of early computing systems were based on the memory and processor requirements of the physical machine, engineers were also making decisions aimed at making the device easier to use. Separate out the aspects that are focused purely on hardware limitations, and the history of punched cards, programming languages and mainframe operating systems is as important to the history of the discipline as the mouse, the GUI, or the touchscreen.


I’ve finally got around to uploading my classroom presentations to Slideshare:

Week 1: Course Overview

This was intended as a high-level flyover of some of the people and topics I covered over the next three weeks.

Week 2: Interaction Design before Computers

Make no mistake: my definition of interaction design is squarely focused on how people communicate and interact with machines. (I know it’s fashionable to talk about interaction design as influencing human behavior, regardless of medium, but that’s an awfully broad scope for a history class.) Of course, people were imagining or using complex information processing devices even before there were computers.

Week 3: Computing Technology in the Workplace

My favorite section; I wish I could spend more time on this era, exploring how early programming languages and operating systems made it easier (and yet harder) to use a computer—in fact, what it meant to “use” a mainframe. This quote always kills me:

Not only would a programmer hardly ever see the computer, he or she might never even see the keypunch on which the programs were entered into the mainframe.
—Ceruzzi, A History of Modern Computing

Week 4: Personal Computing

Seems like everyone has at least a passing familiarity with the history of the graphical user interface across Xerox PARC, Apple, and Microsoft. Equally interesting is the cultural shift from mainframes to personal computing, regardless of the interface metaphor.

Filed under: Machines with Brains, Presentations

Content is King, or, if you don’t have a content strategy you’re living in a fairy tale.

This year, I was invited back to Malmö Sweden to give a new workshop at the From Business to Buttons conference. Because I was so close to the home of Hans Christian Andersen, I organized the presentation around a fairy tale. Like most fairy tale people, the ones in my talk made some mistakes.

I’m super excited by all the momentum around content strategy right now. From our local NYC meetups to Kristina Halvorson’s new book, there’s a community of people that I am delighted to be a part of.

Filed under: Content Strategy, Presentations

Designing for, with, and around advertising

One day in 2005 I woke up and discovered I worked for an advertising agency. This came as kind of a shock to me, particularly since I was working at the same job I’d always had, leading the user experience practice in the New York office of Razorfish. But through various acquisitions we’d become Avenue A | Razorfish, and now we were in the business of making ads and selling ad space.

I had a tough time reconciling this with my focus on delivering the best possible experience for users. In fact, it’s one of the things that led me to leave and start Bond Art + Science in 2006. But in the intervening years, I have had the opportunity to work with many publishers — large and small, print and online-only — and have gained new perspective on advertising as a business model.

This talk, given at the 2009 IA Summit in Memphis, is my attempt to explain why user experience designers should open their hearts to advertising as a revenue model, and find ways to meet the needs of both users and advertisers.

Filed under: Advertising Business Model, Presentations

Foundations of Interaction Design

In 2007 I conducted a three-hour session on the history of interaction design for Smart Experience in New York. I’m a big fan of teaching about the historical underpinnings of our field, particularly since so many people working today don’t know the background of the discipline. Learning how the field evolved is an important part of education in other design disciplines like architecture or graphic design, and it should be equally important for students of interaction design.

To that end, I will be teaching a longer version of this course in the new MFA program in interaction design at SVA starting in Fall 2009.

Filed under: Machines with Brains, Presentations

From typing to swiping: interaction design has come a long way!

In July of 2008 I presented at the first Ignite NYC event. The Ignite format is demanding for a speaker: 20 slides which auto-advance after 15 seconds for a total of 5 minutes. It also takes place in a bar, so the environment can be a bit raucous. Someone told me afterwards “if you can do that, you can perform in the Superbowl half-time show.”

This presentation includes both the actual slides and the bullet point speaking script I memorized.

Filed under: Machines with Brains, Presentations

Creating Usable Websites: Do It With Drupal!

Jeff Robbins of Lullabot asked if I’d speak about ways Drupal developers can learn more about user experience and make more usable websites at their Do It With Drupal conference, held in New Orleans in December 2008.

Since “making more usable websites” is a pretty broad topic, I decided to focus the talk on interaction design patterns, and the many libraries that exist to guide people in making design decisions. This got me thinking about a pattern library that could live on Drupal.org, which I think would be a good way for people to share design solutions and code.

Filed under: Drupal, Presentations

The Users That Use You

I was invited by the IA Institute to speak as part of a full-day workshop at the 2008 IA Summit in Miami. The workshop topic was leadership, and each of the presenters (Mags Hanley, Harry Max, and Chris Fahey) addressed ways that IAs can be leaders within their organization or within the field.

Josh Rubin and I discussed ways that techniques from user-centered design can help people sell their ideas more effectively within their organizations. By thinking of a personal agenda like a product that needs to be adopted by its users, user experience professionals may discover that they already possess skills and perspectives needed to make their ideas reality.

Filed under: Presentations

Understanding User Behavior Online

In 2006 I spoke at the eMarketing Association conference in Boston. My talk was a roundup of research and perspectives about how users perceive and interact with what they see on the screen.

Filed under: Presentations

The Future of Media Interfaces

In 2007 I was invited to speak at the first From Business to Buttons conference in Malmö, Sweden. I worked with a colleague on two presentations: a workshop on the Future of Media Interfaces, and a case study of the New York Times redesign.

The Future of Media Interfaces looked at the effect digital distribution has had on the media and publishing industries, resulting in commodified content and declining advertising revenues. We then examined several new platforms for content delivery and discussed the challenges interaction designers face, as well as potential business models.

Filed under: Presentations, TV in the Future

Effective Communication: In-House Training

In 2006 Razorfish was growing at a fast pace, and HR identified a need to train new employees on aspects of the business and basic consulting skills. Senior staff were asked to prepare training sessions on a topic in which they felt they had some expertise.

I conducted a two-hour training session on effective communication techniques in the workplace. Topics covered included:

  • Basic writing tips
  • Use of email and IM
  • Presentation structure and formatting

Filed under: Presentations

Building Interactive Creative Solutions

In July 2006 I spoke to the Minnesota Interactive Marketing Association about the overlap between user experience and creative on projects. The overlap between UX and Creative can be difficult to manage within a large agency that produces both advertising creative (such as microsites, banner ads, email blasts) in support of a larger campaign, and transactional web applications. I found that many projects suffered from a clear sense of decision-making authority, and the ones that had the most trouble were those that required strong input from both sides. In this talk, I discussed the shared values and areas of disagreement in how UX people and Creative people make decisions, and suggested some ways for teams to share power more effectively. Still, as with all issues of organizational politics, the real change has to come from the individuals involved — I believe there are few structural solutions to this problem.

Filed under: Presentations

Twitter

Who am I?


Image Credit: Alison Grippo

I'm Karen McGrane. You can view my resume, add me as a professional connection, or be my friend.

My company is called Bond Art + Science. I teach Design Management in the MFA program in Interaction Design at SVA.

Currently, I'm visiting six cities in six months across the western United States. If I'm coming to your city, maybe we should meet up?

You may also wish to follow me on Twitter, psychoanalyze my dreams, ogle my vacation photos, or learn more about me.
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