I'm KAREN McGRANE and I consult on digital strategy

Your company can hire me to identify and solve problems with your content management, user experience design, and mobile or multi-platform design. I think your "customer experience" problem is really a "content operations" problem.

  1. Who experiences code of conduct violations?

    As far as I'm concerned, the heart of what makes information architecture a discipline is the focus on the needs of users as they navigate an information space. Here, I break down the point of view of the grievance procedure for Information Architecture Foundation events. Read more

  2. Sabbatical

    I'm taking a little break this summer. Read more

  3. Title Slide

    Adaptive: Content, Context, and Controversy

    What’s the difference between responsive and adaptive? While responsive design embraces an ethos of “One Web,” adaptive solutions aim to serve different information based on what we know about the person or the device. When people say they want to go “beyond responsive,” they often mean they want to implement adaptive solutions. In this talk Karen unpacks what people really mean when they talk about adaptive designs or adaptive content. She outlines scenarios in which it makes sense to target information to the device or context—and when it doesn’t. Read more

    Beyond Tellerand,

  4. Career Day Special with a Future Web Designer

    An eighth grader asked me some questions about web design as a career, and I had some questions in response. Read more

  5. Ear Trumpets and Bionic Superpowers

    By concealing complexity, we may miss opportunity for more powerful, meaningful engagement. Technology doesn't have to be invisible; rather, its complexities can be made appropriately visible. Read more

    The Manual,
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