I am a UX multi-hypenate: you might call me an information architect, content strategist, technical communicator, accessibility advocate, or just someone who's spent her whole career figuring out how people make and use websites. I am a partner in Autogram with Jeff Eaton and Ethan Marcotte, where we work with enterprise clients who need help fixing how, what, and why they publish on the internet. I am the author of two books, Content Strategy for Mobile and Going Responsive. I am a keynote speaker who has given talks at events all over the world. I have taught three courses in the MFA in Interaction Design program at the School of Visual Arts in NYC. I am one of the mods on r/UXDesign.
My career in UX began at digital agency Razorfish in NYC, where I started the information architecture practice and left as the VP and National Lead for User Experience. I went to graduate school at Rensselaer Polytechnic Institute, where I received an M.S. in Technical Communication with a specialization in Human-Computer Interaction, and did my undergraduate studies at the University of Minnesota, with a B.A. double major in Philosophy and American Studies and a minor in Religious Studies.
Back in 2018 I went through my hard drives and made a big list of every project I've ever worked on. That list remains pinned on my profile on the website formerly known as Twitter. Whew, that was five years ago? I updated the list with my current projects, so this is more or less everything I've worked on over the past 25 years, although it doesn't include workshops. The list is in alphabetical order because the dates are a bit fuzzy. Read more