KAREN McGRANE is an author, keynote speaker, teacher, and consultant who makes digital systems work better for the people who use them

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Short Bio

Karen advises customers on digital strategy, with a focus on content strategy, operations, and management. In her current role as Senior Director, Customer Experience at Contentful, she works to connect product, marketing, sales, and customer support teams. Previously she was a Partner at Autogram, a boutique firm she founded with Jeff Eaton in 2020, Managing Partner at Bond Art + Science, a user experience consultancy she founded in 2006, and VP and National Lead for User Experience at Razorfish. She taught Design Management in the MFA in Interaction Design program at the School of Visual Arts for 14 years. Her two books, Going Responsive and Content Strategy for Mobile, were published by A Book Apart.

100 Word Bio

Karen advises customers on digital strategy, with a focus on content strategy, operations, and management. In her current role as Senior Director, Customer Experience at Contentful, she works to connect product, marketing, sales, and customer support teams. Previously she was a Partner at Autogram, a boutique firm she founded with Jeff Eaton in 2020, Managing Partner at Bond Art + Science, a user experience consultancy she founded in 2006, and VP and National Lead for User Experience at Razorfish. Her two books, Going Responsive and Content Strategy for Mobile, were published by A Book Apart.

Long Bio

For more than 25 years Karen has helped organizations like the New York Times, Disney, and Citibank create more usable digital products through the power of user experience design and content strategy. In her current role as Senior Director, Customer Experience at Contentful, she works to connect product, marketing, sales, and customer support teams.

Previously she was a Partner at Autogram, a boutique firm she founded with Jeff Eaton in 2020, where they guided clients like Charles Schwab, Target, Salesforce, and John Deere on content management system design and replatforming.

Previously, she founded Bond Art + Science, a user experience and content strategy consultancy she founded in 2006, where she led engagements for large enterprise clients and nearly every major magazine publisher in the business, including Hearst, The Atlantic, Fast Company, and People.

Earlier, Karen helped build the User Experience practice at Razorfish, hired as the very first information architect and leaving as the VP and national lead for user experience. There she led major design initiatives and managed a team of information architects, content strategists, and user researchers.

Her book Going Responsive was published in 2015, and her first book, Content Strategy for Mobile, was published in 2012, both by A Book Apart.